FREQUENTLY ASKED QUESTIONS

We are primarily an online company, so our main means of communnications is via email. Emails are usually responded to within hours. Or within a day at most. Just fill out the form below to reach us. Your question might already be answered in FAQ's so please check first. Contact us here: https://utmosatmos.com/contact_us or here Questions@UtmosAtmos.com

We want to be sure you’re satisfied with your order, which is custom-made especially for you. 

Sizing

It is the artist's choice to decide which products they make available for sale. Please feel free to leave a comment on their piece suggesting a specific product that you would like to purchase (i.e. If you would like to purchase a pair of Socks, but the artist has only made it available as an Art Print)

Fine art print on bright white, archival quality, 21 mil poly-cotton blend matte canvas using only the latest generation, genuine Epson OEM archival inks - which ensures better results and print longevity. All canvases are individually trimmed and hand stretched museum wraps over 1-1/2" deep, kiln dried fir wood stretcher bars. All of the canvases are extensively tested for print permanence using state of the art testing equipment. We require accreditation from the Fine Art Trade Guild using their Blue Wool test. Each product is tested for pH balance and light-fastness. All canvases are prepared with hanging hardware and are ready to hang on your wall.

Our Art Prints on natural white, matte, ultra smooth, 100% cotton rag, acid and lignin free archival paper using the latest generation of digital printers. These prints are produced using an advanced dry ink method to ensure vibrant image quality with excellent sharpness and uniformity. Custom trimmed by hand with a 1" border.

We use the highest quality, softest, smoothest garments for our apparel. Specific details on each apparel type can be found on each product page. All Apparel are printed using a technology called Direct-to-Garment (or DTG), which lays down soft, durable, full color spectrum prints.

The majority our products are produced when you order them, on-demand, to avoid waste and keep our business sustainable. We go out of our way to use only the highest quality materials and processes. When you buy a product from one of our artist's, we produce it, package it and ship it to you - worldwide.

Small, Medium, Large and X-large Prints are shipped in sturdy 5" tubes. Mini Prints are shipped in stay-flat envelopes with cardboard inserts.

You can view the American Apparel sizing chart here: http://www.americanapparel.net/sizing/size.asp?chart=mu.shirts®ion=US&lang=en Alternative Apparel: http://www.alternativeapparel.com/fit

All products are printed and shipped within the United States.

An affordable framing option is to get a a custom mat made for a standard frame. You can also float the artwork on top of a standard matte in a standard frame. You can have your art custom framed and matted, but this can get expensive. Soon, all of our Art Prints will be available as Framed Prints.

Satisfaction Guaranteed Policy - If for some reason you are not satisfied with your order, we'll replace or exchange any items you are not happy with. Contact us at orders@utmosatmos.com within 3 days of receiving your items. Please see our full policy here: https://utmosatmos.com/help#help32

All additions and revisions to current products must be approved before becoming available/shown within the store. You will receive an email once your design or changes have been approved.

Please make sure that all files are RGB, not CMYK.

You receive 20% of each item sold.

Cleared earnings are paid to your PayPal account at the beginning of each month, after a 30-day grace period (based on the ship date, not the date of the sale), so that we can account for any cancelled orders. You receive 20% of each item sold.

What's yours, is yours! When you post your artwork on UtmosAtmos, you continue to control the rights to it.

IF you have various artworks that you know would be a good fit for UtmosAtmos please contact us at collab@utmosatmos.com or submit your design here: utmosatmos.com/design/submission/intro

If you’d like to discuss setting a custom price for a product please contact us at art@utmosatmos.com.

You can track all of your sales by my account>sales

We recommend sharing with family and friends via social sites such as Instagram, facebook, twitter, pinterest etc.

Please contact us at questions@utmosatmos.com.

You can change your Display Name at any time. Simply go to your my account and edit profile. Change username via that screen.

You can change your email at any time. Simply go to your my account and edit profile. Change email via that screen

You can change your password at any time. Under my account>Account info you will be able to revise your password. Or if your password is lost, on the bottom of the login screen you are given an option to reset your password. We will send you an email with a link to reset your password.

Contact us at art@utmosatmos.com with your username, email address associated with account and design title.

20% of the product's selling price. We have spent countless hours reviewing and evaluating this to ensure that our partnership with artists is as fair and beneficial as possible.To set custom product prices or discuss different terms contact us at Art@utmosatmos.com.

Only NY residents are subject to the sale tax of 8.875%.

If you are having issues, please try a different web browser type such as Firefox, Chrome, Safari or IE. If these issues persist, please contact us at questions@utmosatmos.com

We accept Visa, MasterCard, American Express, Discover and PayPal. Please note that we only accept one (1) form of payment per order on UtmosAtmos.

Yes, all prices are shown in USD. You can lookup the latest exchange rates online.

We accept Visa, MasterCard, American Express, Discover and PayPal. Please note that we only accept one (1) form of payment per order on UtmosAtmos.

We will only be able to update the shipping address on an order so long as the order has not yet shipped. Please contact our support team immediately at orders@utmosatmos.com so we can attempt to adjust the order in time.

We currently ship to all of the countries shown in the Country drop-down menu of the Shipping Information screen of your shopping cart. If your country is not displayed, then we do not currently ship there. We do update this list regularly, so if your country is not listed please check back later to see if it has been added.

Our international shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country. All duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.

Lost or Stolen Items: UTMOS assumes that all provided address information is correct and that collectors are able to receive packages at their shipping addresses. Once an order is released to the mail courier, the collector bears the responsibility of tracking their package and ensuring that they are able to receive it. If you believe that your package has been stolen, please file a report with your local police department, and notify any neighbor or front office representative who might have accepted the package on your behalf.

Some of our items are produced on demand to ensure the best possible quality. Because of this, it can take up to15 business days for your order to be shipped. Within each product page, the shipping times are stated. You will receive a shipping confirmation email at this point with a link to track your order.

Damaged Items: Collectors must notify UTMOS of damaged artwork, providing supporting photographs, within three (3) days of delivery to be eligible for a refund or replacement. Assessment of damage, and the following decision regarding refund eligibility, is made at the sole discretion of UTMOS. After this three-day period (starting from the “delivered” date indicated by the mail courier), UTMOS will not guarantee a refund or replacement item. For this reason, UTMOS strongly encourages all collectors to check their orders for quality immediately upon receipt. Collectors must include any corresponding Certificate of Authenticity with their return to qualify for a refund or replacement item. The collector assumes risk of items damaged or lost in transit upon completion of purchase. If you have recently received a damaged order from UTMOS, please take pictures of your item and the packaging in which it came, and include them in an email to orders@utmosatmos.com within three (3) days of receipt.

If you discover a duplicate charge on your card please contact us with your order number(s) and first and last name so we can find the transactions and get it fixed right away.

Please send us a photo of the item(s) and any additional description. We will review it and begin processing a replacement right away.

Please check your spam folder and any other email addresses that you may have used. If you are unable to locate a confirmation email, just contact us with your first and last name, date you placed the order and the order # and we will lookup your order for you. If you paid with Paypal please send us the Paypal transaction ID so we may use that to lookup your order.

Unfortunately your order was not processed. We have cancelled and refunded the charges. Please place the order again.

If you're missing an item, double check the package and other products to make sure it's not hiding somewhere. Different products ship from different locations and are split into different orders so it may still be on the way. If you still can't locate it, please let us know and we will make sure you get what you ordered. Orders@utmosatmos.,com

We use DHL Global Mail for all our International deliveries. Once your package passes through customs it will be delivered by your local post office.

Order Cancellations: Collectors have 48 hours to cancel an online order submitted on utmosatmos.com. After 48 hours, UTMOS will assume final sale and will fulfill the order by the estimated ship date. In the rare case that the estimated ship date passes before an order is shipped, UTMOS, in its sole discretion, may allow an order cancellation. date after purchase. If this date has not yet passed, UTMOS’ customer service representatives will not be able to provide additional information regarding the status of the order. Collectors can be certain that their order is in process, and that they will receive a tracking number via email at the time of shipment.

UtmosAtmos has a zero tolerance policy for infringement on another's copyrights and other intellectual property rights. It is UtmosAtmos's policy to expeditiously remove Content that is reported to contain material that infringes upon the copyrights or other intellectual property rights of third parties. If you believe that Content or other material residing on or accessible through the UtmosAtmos's Service infringes your intellectual property rights, please follow our "Procedure for Reporting Infringements of Copyright under the Digital Millennium Copyright Act, 17 U.S.C. 512 ("DMCA") or Infringements of Other Intellectual Property Rights" by sending a notice of claimed infringement as outlined in our Terms of Service https://utmosatmos.com/terms_condition.